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When you spend so much time documenting processes, and your team still don’t utilise them, what do you do? Every business needs processes, but when they’re not actually having the impact you know they can in your business, it can be frustrating.

In today’s episode of The Business Efficiency Podcast, I take you through a framework to help you determine how to determine what to do when either the processes or the people in your business aren’t working together – and it may not be as obvious as you think.

Spoiler Alert: Ultimately – the people in your team are the most important piece of the puzzle here. It might need some flexible thinking and supportive systems or tools to enable your team to work effectively.

Getting all of these working well, enables your business to run smoothly.

Listen in to make sure you consider this framework when problem-solving the issues that show up inside your business.

KEY POINTS in this episode:

  • Document processes but no one uses them
  • 3 part framework to help manage this
  • Focusing on the people
  • Focusing on the processes
  • Focusing on the tools
  • The people in your team are the most important.
  • Helping them work more effectively is the key
  • Use the framework to problem solve any issues you see in processes, tools, or people

Links and Resources:

How to Create a Process Manual

Creating Business Processes

How to bake delicious cookies Every. Single. Time (and Quick and Easy Tips for documenting processes) | Episode 04

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Hi I'm Aerlie


Thankyou for tuning in to the Unload Podcast.

I have over 10 years experience in supporting clients to improve their efficiency, reduce overwhelm and organise their business operations effectively. I specialise in setting up project management platforms such as ClickUp and Asana for tracking and reporting your business operations, documenting processes and improving you and your team's productivity and collaboration.

I know that business owner's find it difficult to step out of the chaos and day to day running of their business, despite all of the other plans they have. Getting these foundations set up and running efficiently are the best way for you to grow your business to the next level. Reducing the mental load so that there is more space for action taking, problem solving and ideas is what I'm passionate about.

I live and work in the gorgeous Adelaide Hills and am a mum to two girls.


Acknowledgement of country

I acknowledge that I undertake my business on the land of the Peramangk and Kaurna Nations.

I acknowledge their deeply spiritual connection with Country and I pay my respect to Elder's past, present and future as the custodians of this ancient and beautiful land.